TUR4all: Turismo accesible

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This resource has been awarded the TUR4all badge for its commitment to the public with accessibility needs

SEE ACCESSIBILITY REPORT

Contact information

Street
Plaça de la Seu, s/n 07001
Palma de Mallorca, Islas Baleares/Illes Balears (Islas Baleares/Illes Balears)
Spain

Contact
Tel 971 71 31 33
secretaria@catedraldemallorca.org
https://www.catedraldemallorca.org/es/

Catedral de Mallorca, La Seu
Accessibility report

Information on the accessibility of this tourist resource has been provided by professionals.

Technical report The accessibility of this tourism resource has been analyzed by experts

Customer service and other key information

Customer service and other key information

Notes: si eres usuario de silla de ruedas pedir la entrada por recorrido accesible por calle san Bernat

General information

This tourism resource has a vehicle adapted for wheelchair users: no

The name of the tourism resource is easy to see and read: yes

There is free access to the Internet in communal areas. A password might be required: no

You can enter with an assistance dog: yes

Customer service staff have undertaken courses on the needs of people with disabilities: no

A member of the customer service staff knows sign language: no

Customer service staff have information about nearby accessible tourist services: no

There are devices that send you information messages to your mobile phone, using technologies called beacon and bluetooth: yes

There are warning signals in case of danger or in an emergency: yes

Warning and emergency signals: audible alarms, luminous emergency signals

There is a Web page about this tourism resource: yes

Evaluation index (from 1 to 10, requiring at least 5 points to be considered accessible) according to the WCAG 2.0 standard: 6

Information videos are subtitled for the deaf: yes

Information videos have audio description for the blind: no

Visitors can ask to borrow wheelchairs, walking sticks or folding stools: no

Special rates: free for people with disabilities, free for personal assistants to people with disabilities.

There are accessible tourism and transport applications for the city: yes

There is a bicycle parking area or a space where they can be kept: yes

There are guided tours: yes

Tour elements

There are portable devices available with audio guides in different languages: yes

There are portable devices available with sign language video guides: no

There are multimedia guides available: yes

Technical aids and support products are available for people with disabilities: no

Cognitive accessibility

It is easy to find the way to the ticket office once you get to the building.

It is easy to find the way to the customer service desk. It is at the entrance.

There are benches and seats to sit down and rest.

It is easy to get around the building. There is signage.

There are dark areas along the route that might frlighten certain people.

The building consists of a single floor.

It is easy to find the way to the bathroom facilities for men and women. At the entrance there are signs to distinguish them.

It is easy to find the way to the disabled bathroom facilities. They have a sign on the door.

There are group guided tours for people with disabilities. A reservation is required.

All the guided tours are adapted for wheelchair users.

When visiting the museum, audioguides in Spanish and other languages are avalilable.

The audioguides are easy to understand by people with an intellectual disability.

There are objects on display with a number. This number corresponds to the number of the audioguide recording:

Private parking space

Interior access

Notes: para mejor desplazamiento de personas en sillas de ruedas pedir entrar por carrer de Sant Bernat, donde tienen un recorrido accesible

Ramp

General information

Private parking zone

Parking

Reserved space

Surroundings

Establishment access

General information

Ramp

Entrance door

Customer service area

Interior access

Interior room

Features

Furniture

Bench

Adapted toilet in common area

Connecting door

Exhibition room

Interior access

Ramp

Written Supports and Information in Braille

Signage

Physical accessibility

Private parking space

Interior access

It is accessed: via a ramp

Notes: para mejor desplazamiento de personas en sillas de ruedas pedir entrar por carrer de Sant Bernat, donde tienen un recorrido accesible

Ramp

Number of sections: 6

Characteristics of the section

Length of the section: 150 cm

Average longitudinal incline (%): 6

Average transversal incline of the section: <= 2%

The usable width of the section: 120 cm

Turning circle diameter at the start of the ramp: 150 cm

Turning circle diameter at the end of the ramp: 150 cm

The sections have horizontal landings: yes

Turning circle diameter on the landings: 150 cm

There is protective skirting on both sides of the ramp: yes, on both sides

Height of the protective skirting: 8 cm

The section has handrails: yes, on both sides

Handrails and railings

There are double handrails: yes

The structure of the handrail allows the hand to be in contact at all times: no

Characteristics of the flooring

The flooring is uniform: yes

The flooring is non-slip: yes

The flooring is in good shape: yes

General information

The establishment has its own parking: no

The parking has spaces reserved for PRM: yes

Private parking zone

Parking

It is located near the establishment: yes

Type of parking: outside

Type of vehicle access: open, with no entry control

There is a communication system with reception: no

Reserved space

The reserved spaces are on a flat surface: horizontal

Reserved spaces are shown by the ISA (International Symbol of Access) logo on the ground: yes

The reserved space is shown by a vertical ISA (International Sign for Access) logo: yes

Characteristics of the flooring

The flooring is uniform: yes

The flooring is non-slip: yes

The flooring is in good shape: yes

Notes: en las buenas condiciones que puede encontrarse un pavimento con tantos años

Surroundings

General information

Type of access road: pedestrian and vehicular

Incline of the access road: flat

Width of the pedestrian route: 140 cm

Characteristics of the flooring

The flooring is uniform: no

The flooring is non-slip: no

The flooring is in good shape: no

Establishment access

General information

The entrance reviewed is: an alternative one

The entrance is flat: no

It is accessed: via a ramp

Ramp

Rooms / spaces linked by the ramp: entrada trasera

Characteristics of the section

Average transversal incline of the section: <= 2%

The sections have horizontal landings: yes

Turning circle diameter on the landings: 150 cm

There is protective skirting on both sides of the ramp: yes, on both sides

Height of the protective skirting: 8 cm

The section has handrails: yes, on both sides

Handrails and railings

There are double handrails: yes

The structure of the handrail allows the hand to be in contact at all times: yes

Characteristics of the flooring

The flooring is uniform: no

The flooring is non-slip: no

The flooring is in good shape: no

Entrance door

The space is in front of the door is: horizontal

The space behind the door is: with an incline >= 4%

Turning space diameter in front of the door: 150 cm

Turning space diameter behind the door: 150 cm

Type of door: swing door

Number of leaves: one leaf

Type of opening: outward

Doorway width, per single-leaf door: 90 cm

The door handle requires a twist of the wrist: no

The door is fitted with a return spring: no

There is an interphone: yes, with audio

Height of the call button: 100 cm

There are one or more floor mats: no

Customer service area

Interior access

It is accessed: via a stair lift

Interior room

Clearance width: 90 cm

Minimum clearance width at narrow points: 90 cm

Turning circle diameter: 150 cm

The flooring is uniform: yes

The flooring is non-slip: yes

The flooring is in good shape: yes

The floor is carpeted: no

Features

Along the route, there is at least one connecting door: no

There is a customer service desk: yes

There are computers: no

There are touch screens: no

There is a security check or metal detector: no

There is a ticket box office: yes

There is a ticket dispensing machine: no

There are leaflets or printed documents: no

There is furniture and furnishings: yes

There are lockers: yes

There is a cloackroom: no

There is a fitting room: no

There is a breastfeeding room: no

There are cash registers: yes

There is a shop: yes

Furniture

Type of furniture: benches, chairs

Bench

Height of the seat: 45 cm

Depth of the seat: 40 cm

There is a backrest: yes

There are armrests: yes

There is a space to accommodate a wheelchair: yes

Width of the wheelchair space: 120 cm

Depth of the wheelchair space: 120 cm

Adapted toilet in common area

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 150 cm

Turning space diameter behind the door: 150 cm

Type of door: swing door

Number of single-leaf doors: one

Type of opening: outward

Doorway width, per single-leaf door: 90 cm

Type of door handle: horizontal door handle

Average height of the handle: 90 cm

The door handle requires a twist of the wrist: yes

Type of lock: with a bolt

The lock mechanism requires a twist of the wrist: yes

The door can be unlocked from the outside: yes

The door is fitted with a return spring: no

There are one or more floor mats: no

General information

Type of adapted cubicle reviewed: stand-alone cubicle for both sexes

Stand-alone cubicle

Signs

Adapted toilets are shown by the International Symbol of Access (ISA): yes

Characteristics

Interior access

It is accessed: flat

Interior room

The flooring is uniform: yes

The flooring is non-slip: no

The flooring is in good shape: yes

The floor is carpeted: no

Bathroom

There is some kind of alarm system in place for calling for assistance that can be activated from inside the bathroom: yes

Type of lighting: permanently on

Maximum height of the light switch, towel and clothes racks: 90 cm

Mechanisms require a twist of the wrist to operate them: no

There is a bath: no

There is a shower tray: no

Sink

Height in relation to the floor of the upper edge of the sink: 90 cm

Clearance height beneath the sink: 78 cm

Clearance depth beneath the sink: 60 cm

The sink has elements that obstruct a frontal approach: no

Type of tap: push button

Height of the lower edge of the mirror: 92 cm

The mirror slopes towards the sink: no

There are fixings at a height of between 70 cm and 1.2 m: yes

The sink analysed is inside the adapted cubicle: yes

There is at least one adapted sink outisde the adapted cubicle: yes

There is a height-adjustable sink: no

Toilet in communal areas

Right-hand side transfer space (width): 55 cm

Left-hand side transfer space (width): 200 cm

Frontal transfer space (depth): 150 cm

Transfer to the toilet is carried out: from the front and side

Lateral transfer spaces with a width >= 80 cm: 1

Height of the toilet seat: 45 cm

Height of the flush mechanism: 90 cm

Type of flush mechanism: push button on cistern

Size of the flush mechanism: 6 cm

Fitted with grab bars: yes

Toilet grab bars

Grab bars: on both sides

Type of grab bar on the right hand side: folding

Type of grab bar on the left hand side: folding

Maximum height of right-hand side grab bar: 75 cm

Minimum height of the right-hand side grab bar: 65 cm

Maximum height of the left-hand side grab bar: 75 cm

Minimum height of the left-hand side grab bar: 65 cm

Distance between grab bars: 70 cm

Exhibition room

Exhibition room

Name of the room reviewed: museo Seu

Floor on which it is located: planta baja

Interior access

It is accessed: via a ramp

Ramp

Rooms / spaces linked by the ramp: sala de la catedral

Floor the ramp starts on: salva una altura pequeña

Floor the ramp finishes on: salva una altura pequeña

Number of sections: 1

Characteristics of the section

Length of the section: 100 cm

Average longitudinal incline (%): 6

Average transversal incline of the section: <= 2%

The usable width of the section: 90 cm

Turning circle diameter at the start of the ramp: 150 cm

Turning circle diameter at the end of the ramp: 150 cm

The sections have horizontal landings: yes

Turning circle diameter on the landings: 150 cm

There is protective skirting on both sides of the ramp: yes, on both sides

Height of the protective skirting: 8 cm

The section has handrails: yes, on both sides

Handrails and railings

There are double handrails: no

Height of the top handrail: 90 cm

The structure of the handrail allows the hand to be in contact at all times: yes

Characteristics of the flooring

The flooring is uniform: no

The flooring is non-slip: yes

The flooring is in good shape: yes

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 150 cm

Turning space diameter behind the door: 150 cm

Type of door: swing door

Number of single-leaf doors: two

Doorway width, per single-leaf door: 120 cm

Doorway width for all door leaves: 120 cm

Interior room

Clearance width: 120 cm

Minimum clearance width at narrow points: 120 cm

Turning circle diameter: 150 cm

The flooring is uniform: yes

The flooring is non-slip: yes

The flooring is in good shape: yes

The floor is carpeted: no

Written Supports and Information in Braille

Multimedia

There are computers or interactive screens: no

Exhibition equipment

The room has benches and ischiatic supports: no

Signage

The tourism resource has signsposts indicating the way and information panels: yes

Signage analysis

Accordingly to their location, people can aproach the signs to read and touch: yes

Visual accessibility

Private parking space

Interior access

It is accessed: via a ramp

Notes: para mejor desplazamiento de personas en sillas de ruedas pedir entrar por carrer de Sant Bernat, donde tienen un recorrido accesible

Ramp

The ramp lighting is uniform: yes

The ramp has adequate lighting: no

The space beneath the ramp has a height of less than 220 cm: no

Characteristics of the section

Length of the section: 150 cm

Average longitudinal incline (%): 6

Average transversal incline of the section: <= 2%

The usable width of the section: 120 cm

The sections have horizontal landings: yes

There is protective skirting on both sides of the ramp: yes, on both sides

Height of the protective skirting: 8 cm

The section has handrails: yes, on both sides

At the start and/or end of the sections there is a strip of flooring in a contrasting colour and texture: no

Handrails and railings

There are double handrails: yes

The handrail extends past the ends: no

The handrail is continuous, even along the intermediate landings: no

The structure of the handrail allows the hand to be in contact at all times: no

Characteristics of the flooring

The flooring is uniform: yes

The flooring is non-slip: yes

The flooring is in good shape: yes

General information

The establishment has its own parking: no

The parking has spaces reserved for PRM: yes

Private parking zone

Parking

The route from the reserved parking space to the establishment is signposted: no

There are road safety signs (pedestrian and vehicle exits, traffic directions, and speed limits): yes

Reserved space

The reserved spaces are on a flat surface: horizontal

Characteristics of the flooring

The flooring is uniform: yes

The flooring is non-slip: yes

The flooring is in good shape: yes

Notes: en las buenas condiciones que puede encontrarse un pavimento con tantos años

Surroundings

General information

Type of access road: pedestrian and vehicular

Incline of the access road: flat

Width of the pedestrian route: 140 cm

Characteristics of the flooring

The flooring is uniform: no

The flooring is non-slip: no

The flooring is in good shape: no

Establishment access

General information

The entrance reviewed is: an alternative one

The alternative accessible entrance is shown at the main one: no

The entrance is flat: no

It is accessed: via a ramp

Ramp

The ramp lighting is uniform: yes

The ramp has adequate lighting: no

The space beneath the ramp has a height of less than 220 cm: no

Characteristics of the section

Average transversal incline of the section: <= 2%

The sections have horizontal landings: yes

There is protective skirting on both sides of the ramp: yes, on both sides

Height of the protective skirting: 8 cm

The section has handrails: yes, on both sides

At the start and/or end of the sections there is a strip of flooring in a contrasting colour and texture: no

Handrails and railings

There are double handrails: yes

The handrail extends past the ends: no

The handrail is continuous, even along the intermediate landings: no

The structure of the handrail allows the hand to be in contact at all times: yes

Characteristics of the flooring

The flooring is uniform: no

The flooring is non-slip: no

The flooring is in good shape: no

Entrance door

The space is in front of the door is: horizontal

The space behind the door is: with an incline >= 4%

Type of door: swing door

Type of opening: outward

Doorway width, per single-leaf door: 90 cm

Door material: glass

The glass door: there are sharply colour-contrasting strips

The door is fitted with a return spring: no

There is an interphone: yes, with audio

Customer service area

Interior access

It is accessed: via a stair lift

Interior room

The flooring is uniform: yes

The flooring is non-slip: yes

The flooring is in good shape: yes

The floor is carpeted: no

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: no

Features

Along the route, there is at least one connecting door: no

There is a customer service desk: yes

There are computers: no

There are touch screens: no

There is a security check or metal detector: no

There is a ticket box office: yes

There is a ticket dispensing machine: no

There are leaflets or printed documents: no

There is furniture and furnishings: yes

There are lockers: yes

There is a cloackroom: no

There is a fitting room: no

There is a breastfeeding room: no

There are cash registers: yes

There is a shop: yes

Furniture

Type of furniture: benches, chairs

Bench

Adapted toilet in common area

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

Type of opening: outward

Door material: opaque

The door is a different colour to the wall: yes

The door handle is a different colour to that of the door: yes

The door is fitted with a return spring: no

General information

Stand-alone cubicle

Characteristics

Interior access

It is accessed: flat

Interior room

The flooring is uniform: yes

The flooring is non-slip: no

The flooring is in good shape: yes

The floor is carpeted: no

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Bathroom

There is some kind of alarm system in place for calling for assistance that can be activated from inside the bathroom: yes

Mechanisms are in a contrasting colour to their background: yes

The floors and walls are different colours: yes

Sanitary equipment and walls are a different colour: yes

Exhibition room

Exhibition room

Name of the room reviewed: museo Seu

Floor on which it is located: planta baja

Interior access

It is accessed: via a ramp

Ramp

The ramp lighting is uniform: yes

The ramp has adequate lighting: yes

The space beneath the ramp has a height of less than 220 cm: no

Characteristics of the section

Length of the section: 100 cm

Average longitudinal incline (%): 6

Average transversal incline of the section: <= 2%

The usable width of the section: 90 cm

The sections have horizontal landings: yes

There is protective skirting on both sides of the ramp: yes, on both sides

Height of the protective skirting: 8 cm

The section has handrails: yes, on both sides

At the start and/or end of the sections there is a strip of flooring in a contrasting colour and texture: no

Handrails and railings

There are double handrails: no

The handrail extends past the ends: no

The handrail is continuous, even along the intermediate landings: no

The structure of the handrail allows the hand to be in contact at all times: yes

Characteristics of the flooring

The flooring is uniform: no

The flooring is non-slip: yes

The flooring is in good shape: yes

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

The door is a different colour to the wall: yes

Interior room

The flooring is uniform: yes

The flooring is non-slip: yes

The flooring is in good shape: yes

The floor is carpeted: no

The lighting is uniform: yes

The lighting is adequate: yes

Written Supports and Information in Braille

There are tactile replicas of the visual exhibition content: no

The support material for descriptive panels or signs has a matt finish: no

The texts are a different colour to the background: yes

The font used is clear and easy to read, such as Arial: yes

The descriptive panels and signs are complemented with information in Braille: no

The descriptive panels and signs are complemented by information in alto relief: no

The size of the lettering on the descriptive panels and signs are over 6mm: yes

The exhibition provides a summary sheet or leaflet of the contents, outlining a suggested route: yes

The text on the information sheet or leaflet is a different colour to the background: yes

The information sheet or leaflets are in large font: yes

Multimedia

There are computers or interactive screens: no

Exhibition equipment

The spotlights for the exhibition contents (panels, showcases, display cabinets etc.) cause reflections in the glass and glare: no

Signage

The tourism resource has signsposts indicating the way and information panels: yes

Signage analysis

Accordingly to their location, people can aproach the signs to read and touch: yes

The signs are easy to be identified visually: yes

All the signs have the same design: no

The support material for the signs has a matt finish: no

The support material used for the signs has a solid background: no

The texts are a different colour to the background: yes

The sign is a different colour to the wall: yes

The font used is clear and easy to read (such as Arial): yes

The signs are complemented by information in Braille: no

The signs are complemented by information in alto relief: no

There is a haptic plan of the establishment: no

The horizontal routes are identified by guidelines: no

The guidelines are a different colour to the floor: no

The guidelines have a different texture to the flooring: no

Hearing accessibility

Private parking space

Interior access

It is accessed: via a ramp

Notes: para mejor desplazamiento de personas en sillas de ruedas pedir entrar por carrer de Sant Bernat, donde tienen un recorrido accesible

Ramp

General information

The establishment has its own parking: no

The parking has spaces reserved for PRM: yes

Private parking zone

Parking

The route from the reserved parking space to the establishment is signposted: no

Type of parking: outside

There is a communication system with reception: no

The communication system is equipped with a magnetic induction loop: no

There are road safety signs (pedestrian and vehicle exits, traffic directions, and speed limits): yes

Reserved space

Surroundings

General information

Type of access road: pedestrian and vehicular

Incline of the access road: flat

Establishment access

General information

The entrance reviewed is: an alternative one

The alternative accessible entrance is shown at the main one: no

The entrance is flat: no

It is accessed: via a ramp

Ramp

Entrance door

Doorway width, per single-leaf door: 90 cm

There is an interphone: yes, with audio

Customer service area

Interior access

It is accessed: via a stair lift

Interior room

Features

There is a customer service desk: yes

There are computers: no

There are touch screens: no

There is a security check or metal detector: no

There is a ticket box office: yes

There is a ticket dispensing machine: no

There are leaflets or printed documents: no

There is furniture and furnishings: yes

There are lockers: yes

There is a cloackroom: no

There is a fitting room: no

There is a breastfeeding room: no

There are cash registers: yes

There is a shop: yes

Furniture

Type of furniture: benches, chairs

Bench

Adapted toilet in common area

Connecting door

There is a peephole: no

It is equipped with a light bell: no